A to Z – quick access contacts
Quick access contact details
Last updated 17 March, 2022
To add to this list, please send an email to Annie Macnamara providing topic and contact details (ie web, email and/or phone)
| Topic | Telephone | |
|---|---|---|
| Access to work – fact sheet for customers | ||
| Case management support or HR advice | HMPPS@cshrcasework.justice.gov.uk | 0345 010 8010 |
| Competency Based Framework (CBF) | CBF-Enquiries@justice.gov.uk | Email only |
| Disability, Advocacy, Wellbeing Network (DAWN) | DAWN_HMPPS@justice.gov.uk | 0800 019 8988 |
| Employee Benefits | HRRequests@justice.gov.uk | |
| Employee Assistance Programme PAM for counselling, information and support | Visit the website www.pamassist.co.uk – Username: HMPPS, Password: HMPPS1 (using Firefox or a similar modern browser) for advice on a range of topics from health and wellbeing to finance | 08000198988 24 hours a day and chat to someone at PAM about anything that is going on for you |
| Eye care – info on how to claim your eye care voucher | Eyecare vouchers | Ministry of Justice HQ | |
| Finance, accounts payable, accounts receivable, procurement | (used by finance professionals) MoJ-finance-ap-enquiries@gov.sscl.com | *0345 241 5351 (Option 2) |
| Great & the Good Ideas Scheme | Email only | |
| Health Care Services | ||
| Occupational health provider (HMPPS) – Optima Health | hmpps@optimahealth.co.uk | 0330 008 5144 |
| Optima Health 24-hour Body Fluid Exposure and Sharps Injury telephone helpline | 0330 008 5906 | |
| Optima Health Communicable Diseases Management Reporting Service | 0330 008 5906 | |
| HR & Pay (HR site which answers all your HR questions) | MoJ-hr-enquiries@gov.sscl.com | *0345 241 5351 (Option 1) |
| Ipayview registration support | SOP.TechnicalSupport@gov.sscl.com | |
| IT Service Support | mojprod@service-now.com | 0800 917 5148 |
| Learning and training portal | training-services-delegate-management@gov.sscl.com | *0345 241 5351 (Option 4) |
| Mental health ally | If you feel you need some support, or would simply like to talk to someone, you can contact any of our allies. (This list contains email addresses for HMPPS but allies are available across MoJ.)
If you don’t feel like emailing an ally directly you can also email:
|
|
| Pay Portal (Oracle/SOP) including pay slips, holiday entitlement, tax paid, edit bank details etc | Login to the site using your ‘nms’ number and password. | |
Pension Funds
|
General enquiry – GMPF | 0161 301 7000 |
| Pride in Prison & Probation (PiPP)PiPP_HMPPS@justice.gov.uk | ||
| Quantum helpdesk for Quantum network or kit issues | 0203 788 4636 (VPN 7190 6598) | |
| Recruitment security checks | MoJ-recruitment-vetting-enquiries@gov.sscl.com | *0345 241 5358
Option 1 – PO recruitment – applicant Option 2 – Other recruitment – vacancy manager |
| Racial Inclusion & Striving for Equality (RISE) | RISE_HMPPS@justice.gov.uk | |
| SOP Password reset | See SOP system access pages first SOP_Password_reset@gov.sscl.com | Email only |
| SOP Technical support | SOP.TechnicalSupport@gov.sscl.com | *0345 241 5351 (Option 3) |
| Tackling Unacceptable Behaviour Unit (TUBU) | tubu@justice.gov.uk | Confidential helpline
0300 131 0052 Lines open 0900 – 1700 Monday to Friday (excluding Bank Holidays) |
| Workplace adjustments service (MoJ) | mojwas@justice.gov.uk |