Digital Solution to Case Transfers

Transferring cases

From 17th October, there will be a national Case Transfer process that will be improved with a digital solution.

The digital solution, which introduces two new NSIs, supports an effective transfer or temporary move by providing consistency of information and reducing time lost due to incorrect or insufficient information being shared, or being unable to locate the SPOC in the receiving region. This minimal change to my practice, will result in a significant impact on the ability to safely transfer the cases of People on Probation.

I will continue to follow the Case Transfer process as outlined in the Case Transfer Policy Framework relaunched in March 2022,  Case Transfer Policy Framework – GOV.UK (www.gov.uk).  To support a timely and safe transfer process within the required 20 working days, I will now be responsible for raising an NSI when I want to transfer a case or move it temporarily to another region or PDU. The NSI covers PoPs moving to a different geographical boundary that is covered by a different team.

The NSI includes a new, shorter transfer form and ‘Action List’ ensuring I continue to capture all relevant risks of serious harm, and that all assessments are accurate and up to date. I will have access to a National PDU locater to quickly and easily identify the team or SPOC I should transfer the NSI to.

Using an NSI to track and manage a Case Transfer or temporary move will help my region to identify and safely monitor any issues i.e., consistent delays in returning police checks in a particular area, which hinders the transfer process but allows us to speak to police to ensure these checks are escalated. I can track the transfer by looking at the NSI status. My region will decide on and communicate the process I should use to track and manage any case transfers that are ‘in flight’ on the 17th of October, which will either include adding an NSI retrospectively, or continuing to manage them on our existing tracker until their completion.

Where my PoP may reside for a short period at an address other than their home address, I would need to notify the local PDU team of a Temporary Move by raising an NSI. Whilst the team in the PoPs temporary location can support, I remain responsible for that case.

The introduction of these NSIs will ensure clear lines of responsibility and alignment to Policy Framework whilst providing visibility for all involved, however does not replace the need for conversation and best practice.

I can also enforce, or recall should the PoP present a danger to themselves or the public. If I am concerned about the progress of a case transfer, I should escalate the issues reflected in the NSI to my SPO.

Receiving cases

From 17th october, the Case Transfer process will be improved with a digital solution.

The digital solution, which introduces two new NSIs, supports an effective transfer or temporary move by providing consistency of information and reducing time lost due to incorrect or insufficient information being shared, or being unable to locate the SPOC in the receiving region. This minimal change to my practice, will result in a significant impact on the ability to safely transfer the cases of People on Probation.

I will continue to follow the Case Transfer process as outlined in the Policy Framework relaunched in March 2022, Case Transfer Policy Framework – GOV.UK (www.gov.uk) however, to support a timely and safe transfer process within the required 20 working days, I will receive transferred cases or cases on a temporary move, via a Non Statutory Intervention (NSI). The NSI covers PoPs moving to a different geographical boundary that is covered by a different team.

I will also receive a completed, nationally standardised transfer form and be prompted via an Action List to review the case and make the usual checks including;

  • attending a Three-way hand over session arranged by the practitioner responsible for the transfer
  • Support the practitioner responsible for the transfer, with any police checks if required

It is assumed that I will accept the case and it is my responsibility to raise any challenges to the transfer pertaining to risk.  I can track the transfer by looking at the NSI status. If I receive an email from another area or region informing me of an incoming case transfer, I should request the practitioner raise the required NSI and follow the process.

Using an NSI to track and manage a case transfer or temporary move will help my region to identify and safely monitor any issues ie, consistent delays in returning police checks in a particular area, which hinders the transfer process allowing us to speak to police to ensure these checks are escalated.

My region will decide and communicate the process I should use to track and manage those case transfers ‘in flight’ on the 17th October, which will either include the practitioner responsible for the transfer adding an NSI retrospectively, or my team continuing to manage them on our existing tracker till their completion.

Where my PoP may reside for a short period at an address other than their home address I would expect to be notified by the practitioner of a Temporary Move via an NSI, which may be allocated to me. I will support both the responsible Practitioner and the PoP with appointments to ensure the sentence or license requirements are still met, however I will not be responsible for the management of the case. The case should be reviewed when the PoP returns to their original address. The introduction of these NSIs will ensure clear lines of responsibility and alignment to Policy Framework whilst providing visibility for all involved, however does not replace the need for conversation and best practice.

If I am concerned about the progress of a case transfer, I should escalate the issues reflected in the NSI to my SPO.

Relevant to

These changes taking place in October will apply to:

  • Senior Probation Officers
  • Probation Officers
  • Probation Services Officers
  • Case Administrators