People Survey: Spotlight on Kent, Surrey & Sussex

The Kent, Surrey and Sussex region are working on Learning & Development and Leadership & Managing Change as our People Survey priority areas.

We have  produced a People Survey action plan based on the survey results to outline our commitment to our future direction since our formation as a region and the transition of colleagues from the CRC. Local People Survey action plans are also in place.



Learning & Development – the journey so far

It is important that we move KSS Probation Service forward in a positive way and invest in our people so that they stay with us to deliver a quality service.  Over the course of this year, we have:

  • Commenced an administrative review for implementation in 2022/23, including consultation with front line staff and line managers to ensure inclusivity prior to roll-out
  • Launch of the New Manager induction programme including workshops and peer learning
  • Established a learning and Development Committee
  • Introduced an Learner Forum for PQiP Learners and a newly Qualified Officer programme to support staff in the qualifying year
  • Advertised for PSO/CA Induction and Training leads
  • Piloted a mentoring scheme for Black, Asian and Minority Ethnic staff, which we plan to review and expand


Leadership & Managing Change – the journey so far

Senior leaders have been to visiting sites across KSS (virtually or physically) holding briefings and attending All Staff Events to give staff the opportunity to ask questions. Over the course of this year, we have:

  • Launched the KSS Fundamentals First programme
  • Regional and local all staff and managers events to communicate change.
  • Invested in Leadership training for all managers and those newly promoted into role
  • Offered coaching and mentoring for all managers
  • Taken forward learning and actions from the staff engagement forums
  • Developed SPO Masterclasses
  • Promoted First Line Manager/ Empowered Senior Leaders (HMPPS) and Middle Line Leaders Programmes (HMPPS)
  • Recruitment to all vacant  management roles
  • Held HR Workshops to upskill managers