Refer and Monitor an Intervention Digital Service – March 2022 round up

Here is a summary of the latest Refer and Monitor (R&M) fixes, improvements and developments for colleagues in the Probation Service and Commissioned Rehabilitative Services (CRS) Suppliers.

Since the Refer & Monitor an Intervention service went live in June 2021, we have been continually improving the service based on what we have learned from feedback from Probation Practitioners and CRS Providers. We are grateful to you for telling us how the service has been working for you since then.

This Round-Up provides an update on the progress we are making with the service, including information about some recent releases and the improvements we are working on now and those in the pipeline.

In this issue

  • Improving risk information within referrals
  • Amending appointments that have occurred in the past
  • Amend a referral
  • CRS Supplier Reporting
  • Amending sessions – Service Providers
  • Including more detailed information about a PoP or PiP (Custodial Info)
  • Notifications emails
  • Closing Referrals in nDelius

This issue can be downloaded here

Jargon Buster

Refer and Monitor Digital Service (R&M)

Refer and monitor an intervention digital service (sometimes referred to as Refer and Monitor) enables probation practitioners to find suitable interventions and refer service users to the service providers (suppliers) who run intervention programmes. It enables suppliers to prepare and report on the interventions that they deliver.

Commissioned Rehabilitative Services (CRS)

Commissioned rehabilitative services allow probation to commission a greater range of resettlement and rehabilitative services regionally from specialist organisations. This enables the delivery of services that can be tailored to respond to the diverse backgrounds and needs of individuals to effect positive outcomes as well as maximise opportunities for collaboration with local partners, including VCSE organisations, local authorities and Police and Crime Commissioners.

Feedback

  • To send feedback on the R&M tool direct to the R&M development team use the feedback option in the R&M Tool (see figure below)