CA London, NE and SC start using JitBit

If I work in London, South Central or the North East, from April I will start to use JitBit to receive and manage administrative tasks. Through JitBit, my task will be prioritised correctly, tracked and managed in a way that realises greater efficiencies for me, my practitioner and my team. JitBit ensures that, whether I work in a Pod, Service Centre or Hub, working remotely, on leave or at capacity, tasks will   continue to be assigned and completed, and my practitioner will be able to track progress at all times. Where a task has a Service Level Agreement (SLA) attached, for example a transfer in, my practitioner can set reminders of the key deadlines enabling us to meet the SLA. Requesting admin tasks using this tool gives my practitioner and I more control and allows higher quality management information, enabling my managers to make informed strategic decisions.

Not much will change for me if I already manage admin tasks via email or mailboxes as the process is very similar, however JitBit ensures that I have all the correct documentation or information when I receive the request, which will save me time.

If I am already using Jira, I will notice that JitBit looks slightly different, however the process will be familiar and much more user friendly. Once I start using JitBit, Jira will be phased out and I will be advised on how best to manage existing requests on Jira.

I will be sent log in details and directed to online training before I start to use JitBit and will be given time to complete this. If I need any help, or use assistive technology (AT), I can contact the technical support team or my region’s Super User. Once my region is using JitBit successfully, it is intended that JitBit will be rolled out nationally across the Probation Service.