Refer and Monitor an Intervention Digital Service – September round up
Here is a summary of the latest Refer and Monitor (R&M) fixes, improvements and developments for colleagues in the Probation Service and Commissioned Rehabilitative Services (CRS) Suppliers.
What’s been delivered
CSV report download
Suppliers are now able to run reports on the digital service that provide information about their caseload.
Location setting
Suppliers can now choose the relevant Probation Service office location when scheduling an in-person appointment.
Session type
It is now possible to specify if a session was delivered as a one-to-one or group session.
What we’re building
Case notes
Enabling suppliers to record all activity outside of enforceable appointments, and probation practitioners to share information with the supplier.
This will help share information inside the digital service rather than having to work outside it. Simply put, with each referral there will be a ‘case notes’ section where each user can add their notes.
Action plan improvements
This functionality will allow suppliers to create a new action plan that supersedes the previously created action plan (when approved by the probation practitioner). This will support suppliers in instances where, for example, additional sessions are agreed to be included in a plan.
Guidance in the referral form
Several improvements to the on-screen guidance and design of the referral form have been designed and tested.
The first small, but impactful, improvement you will see is the ability to add more explanatory content when choosing the number of enforceable days. This should begin to help improve the overall quality of referrals that are sent through.
The case list view
Feedback, support queries and research insight are showing that users need more granular ways to view their case lists. Building some of the improved designs into the service is about to start.
Risk screen and scores
The Risk screen will be amended to make it easier for Responsible Officers to share relevant risk information with CRS suppliers. We hope to go live with this shortly.
History of action plan approval
This will allow Responsible Officers to see the history of approval and rejection of actions plans. This is almost completed.
Number of enforceable days
Some text added to guide Responsible Officers on the number of enforceable days needed. This is almost ready.
Jargon Buster
Refer and Monitor Digital Service (R&M)
Refer and monitor an intervention digital service (sometimes referred to as Refer and Monitor) enables probation practitioners to find suitable interventions and refer service users to the service providers (suppliers) who run intervention programmes. It enables suppliers to prepare and report on the interventions that they deliver.
Commissioned Rehabilitative Services (CRS)
Commissioned rehabilitative services allow probation to commission a greater range of resettlement and rehabilitative services regionally from specialist organisations. This enables the delivery of services that can be tailored to respond to the diverse backgrounds and needs of individuals to effect positive outcomes as well as maximise opportunities for collaboration with local partners, including VCSE organisations, local authorities and Police and Crime Commissioners
Delivery Schedule
A ‘delivery schedule’ page is being added to give an overview of what the Digital and CRS Teams are working on, and what you can expect to be added to the service.
You will also have access to the information here on the Probation Hub in our monthly Refer and Monitor an Intervention Digital Service Round Ups.
What else we’re exploring
- Identification of custody/ community case
- Ability to identify ‘Urgent’ pre-release referrals
- Issues with limited access cases
- Improved process for adding and removing action plans.
- Issues with breaks in service delivery, caused by holidays or short-term imprisonment etc.
- Adding accredited programmes
- Appointments recorded in the past
More information
- Contact the IT Helpdesk for technical questions. These are then collated and prioritised and allocated to the R&M Digital Team.
- The Probation Hub CRS Pages are currently being redeveloped but some top tips are available and are being updated monthly
- CRS and R&M are a key component of the Target Operating Model being delivered through the Probation Reform Programme
Feedback
- To send feedback on the R&M tool direct to the R&M development team use the feedback option in the R&M Tool (see figure below)
