Digital Solution to Case Transfers

Digital Solution to Case Transfers

From 17th October, there will be a national Case Transfer process that will be improved with a digital solution.

The digital solution, which introduces two new NSIs, supports an effective transfer or temporary move by providing consistency of information and reducing time lost due to incorrect or insufficient information being shared, or being unable to locate the SPOC in the receiving region. This minimal change to practice, will result in a significant impact on the ability to safely transfer the cases of People on Probation. It provides visibility for all involved and ensures clear lines of responsibility and alignment to Policy Framework however does not replace the need to conversation and best practice.

My practitioner and I will continue to follow the Case Transfer process as outlined in the Policy Framework relaunched in March 2022, Case Transfer Policy Framework – GOV.UK (www.gov.uk) however, to support a timely and safe transfer process within the required 20 working days, we will receive and transfer cases out, or transfer on a temporary move, via a Non Statutory Intervention (NSI). The NSI covers PoPs moving to a different geographical boundary that is covered by a different team.

My region will confirm which areas of the process I am responsible for, and I will be briefed prior to the 26th of September.

I may be asked to receive an incoming transfer via NSI and allocate it to either the SPO for the relevant team or to a Case Transfer SPOC, (my region will confirm this). Following this, my SPO/SPOC may allocate an address assessment to me (this could be a home visit or a desktop assessment depending on the type of accommodation, any restrictions in place or level or risk which an NSI raised for home visits).

There is likely to be very little change to my practice, and I will continue to support the process by chasing required documentation or requesting police and safeguarding checks. On receiving a case transfer, will continue to ensure nDelius is updated and check to see whether the Local Justice Area needs updating by doing an application to court.

Relevant to

These changes taking place in October will apply to:

  • Senior Probation Officers
  • Probation Officers
  • Probation Services Officers
  • Case Administrators

Digital Solution to Case Transfers

Digital Solution to Case Transfers

From 17th October, the Case Transfer process will be improved with a digital solution.

The digital solution, which introduces two new NSIs, supports an effective transfer or temporary move by providing consistency of information and reducing time lost due to incorrect or insufficient information being shared, or being unable to locate the SPOC in the receiving region. This minimal change to practice, will result in a significant impact on the ability to safely transfer the cases of People on Probation. It provides visibility for all involved and ensures clear lines of responsibility and alignment to Policy Framework however does not replace the need to conversation and best practice.

I will be required to provide management oversight for all cases transferring in and out, in line with the Touch Point Model. For cases transferring in, will need to allocate the PoP and NSI to a PP for review and address assessment. The address assessment must be completed within the first 10 days of receiving the NSI.

The NSI includes a new, slimmed down Transfer Form and an Action List detailing the usual, required activity my practitioner and team need to complete.

I will be the escalation point should my practitioner have any concerns over the transfer.

Prior to the 26th of September, my region will have reviewed the changes to the process and agreed on their model. I will be able to share this with my team through a handful of communication products including a briefing that I can access from 8th September. This will also include how we manage any cases that are ‘in-flight’ on 17th October.

Relevant to

These changes taking place in October will apply to:

  • Senior Probation Officers
  • Probation Officers
  • Probation Services Officers
  • Case Administrators

Digital Solution to Case Transfers

Digital Solution to Case Transfers

Transferring cases

From 17th October, there will be a national Case Transfer process that will be improved with a digital solution.

The digital solution, which introduces two new NSIs, supports an effective transfer or temporary move by providing consistency of information and reducing time lost due to incorrect or insufficient information being shared, or being unable to locate the SPOC in the receiving region. This minimal change to my practice, will result in a significant impact on the ability to safely transfer the cases of People on Probation.

I will continue to follow the Case Transfer process as outlined in the Case Transfer Policy Framework relaunched in March 2022,  Case Transfer Policy Framework – GOV.UK (www.gov.uk).  To support a timely and safe transfer process within the required 20 working days, I will now be responsible for raising an NSI when I want to transfer a case or move it temporarily to another region or PDU. The NSI covers PoPs moving to a different geographical boundary that is covered by a different team.

The NSI includes a new, shorter transfer form and ‘Action List’ ensuring I continue to capture all relevant risks of serious harm, and that all assessments are accurate and up to date. I will have access to a National PDU locater to quickly and easily identify the team or SPOC I should transfer the NSI to.

Using an NSI to track and manage a Case Transfer or temporary move will help my region to identify and safely monitor any issues i.e., consistent delays in returning police checks in a particular area, which hinders the transfer process but allows us to speak to police to ensure these checks are escalated. I can track the transfer by looking at the NSI status. My region will decide on and communicate the process I should use to track and manage any case transfers that are ‘in flight’ on the 17th of October, which will either include adding an NSI retrospectively, or continuing to manage them on our existing tracker until their completion.

Where my PoP may reside for a short period at an address other than their home address, I would need to notify the local PDU team of a Temporary Move by raising an NSI. Whilst the team in the PoPs temporary location can support, I remain responsible for that case.

The introduction of these NSIs will ensure clear lines of responsibility and alignment to Policy Framework whilst providing visibility for all involved, however does not replace the need for conversation and best practice.

I can also enforce, or recall should the PoP present a danger to themselves or the public. If I am concerned about the progress of a case transfer, I should escalate the issues reflected in the NSI to my SPO.

Receiving cases

From 17th october, the Case Transfer process will be improved with a digital solution.

The digital solution, which introduces two new NSIs, supports an effective transfer or temporary move by providing consistency of information and reducing time lost due to incorrect or insufficient information being shared, or being unable to locate the SPOC in the receiving region. This minimal change to my practice, will result in a significant impact on the ability to safely transfer the cases of People on Probation.

I will continue to follow the Case Transfer process as outlined in the Policy Framework relaunched in March 2022, Case Transfer Policy Framework – GOV.UK (www.gov.uk) however, to support a timely and safe transfer process within the required 20 working days, I will receive transferred cases or cases on a temporary move, via a Non Statutory Intervention (NSI). The NSI covers PoPs moving to a different geographical boundary that is covered by a different team.

I will also receive a completed, nationally standardised transfer form and be prompted via an Action List to review the case and make the usual checks including;

  • attending a Three-way hand over session arranged by the practitioner responsible for the transfer
  • Support the practitioner responsible for the transfer, with any police checks if required

It is assumed that I will accept the case and it is my responsibility to raise any challenges to the transfer pertaining to risk.  I can track the transfer by looking at the NSI status. If I receive an email from another area or region informing me of an incoming case transfer, I should request the practitioner raise the required NSI and follow the process.

Using an NSI to track and manage a case transfer or temporary move will help my region to identify and safely monitor any issues ie, consistent delays in returning police checks in a particular area, which hinders the transfer process allowing us to speak to police to ensure these checks are escalated.

My region will decide and communicate the process I should use to track and manage those case transfers ‘in flight’ on the 17th October, which will either include the practitioner responsible for the transfer adding an NSI retrospectively, or my team continuing to manage them on our existing tracker till their completion.

Where my PoP may reside for a short period at an address other than their home address I would expect to be notified by the practitioner of a Temporary Move via an NSI, which may be allocated to me. I will support both the responsible Practitioner and the PoP with appointments to ensure the sentence or license requirements are still met, however I will not be responsible for the management of the case. The case should be reviewed when the PoP returns to their original address. The introduction of these NSIs will ensure clear lines of responsibility and alignment to Policy Framework whilst providing visibility for all involved, however does not replace the need for conversation and best practice.

If I am concerned about the progress of a case transfer, I should escalate the issues reflected in the NSI to my SPO.

Relevant to

These changes taking place in October will apply to:

  • Senior Probation Officers
  • Probation Officers
  • Probation Services Officers
  • Case Administrators

New Suite of Structured Interventions (SI)

New suite of Structured Interventions (SI)

In January, a new suite of Structured Interventions (SI) was introduced, some of which I may be familiar with. There will be twelve new SIs falling into three categories, Domestic Abuse (DA), Attitudes, Thinking and Behaviour (ATB) and Emotional Management (EM).  The new SIs are shorter and can be used as part of recovery for People on Probation (PoP) that are either not suitable for Accredited Programmes (AcP), or risk not securing a place on their AcP prior to the cessation of their licence or order.

My region will have selected the SIs we wish to deliver, and my Programme Manager will share the delivery and implementation plans with me.

My Programme manager will communicate with me how and for which SIs I will be trained. Delivering these shorter interventions, provides greater and more accessible treatment opportunities for PoPs, who will also benefit from my broader skill set of programme delivery. Sessions will be scheduled in amongst the other programmes and the usual selection process to deliver programmes applies.

Delivering SIs and AcPs will allow me to develop skills in the new delivery formats and well as variety in my work.

Decommissioning of Senior Attendance Centres (SAC)

Decommissioning of Senior Attendance centres (SAC)

The Police Crime, Sentencing and Courts Act has enacted the decommissioning of Senior Attendance Centres (SAC), meaning that Courts will not be able to use SACs as a disposal in sentencing.  If I am delivering work in the SACs my region will engage with me concerning any redeployment/role alignment to other departments.  This could be using my skills to deliver Structured Interventions (SI). This may not happen immediately, and my region will inform me as to when this transition is likely to take place. I will be trained to deliver the SIs my region has selected. This will, allow more PoPs to access SIs and help reduce the backlog of those waiting for an intervention and to complete their sentence.

Changes affecting Facilitators

Changes affecting Facilitators

Changes are listed by launch date and your region will inform you as to when these changes will impact you.

New Suite of Structured Interventions (SI)

New suite of Structured Interventions (SI)

From January, there will be a new suite of Structured Interventions (SI) to choose from, some of which I may be familiar with. There will be twelve new SIs falling into three categories, Domestic Abuse (DA), Attitudes, Thinking and Behaviour (ATB) and Emotional Management (EM).  The new SIs are shorter and can be used as part of recovery for People on Probation (PoPs) that are either not suitable for Accredited Programmes (AcP), or risk not securing a place on their AcP prior to the cessation of their licence or order. My region will have selected the SIs we wish to deliver.

I will need to ensure that the Structured Interventions are delivered to the requirements of the SI manual and practice guidance Structured Interventions (Master) (rocstac.com) which may involve video monitoring or observation of sessions. I may be working in a region where this has not been previous practice, I will have had the opportunity to attend briefings on the interventions including the delivery requirements.  Structured Interventions have been designed to align with the Treatment Management provisions for accredited programmes (AcP) so if I have completed the relevant AcP TM training and the mandatory Structured Interventions briefing, I won’t require any additional training.

Having a variety of interventions will ensure that we can meet the needs of PoPs and assist them to desist from offending.  Using my skill of treatment management across these interventions will help to ensure consistent, high quality delivery as well enabling the development of the facilitators practice.

Relevant to

These March changes apply to:

  • Treatment Managers

Decommissioning of Senior Attendance Centres (SAC)

Decommissioning of Senior Attendance centres (SAC)

The Police Crime, Sentencing and Courts Act has enacted the decommissioning of Senior Attendance Centres (SAC), meaning that Courts will not be able to use SACs as a disposal in sentencing. Some staff working within the SACs will start to use their skills to deliver Structured Interventions (SI). This may not happen immediately, and my region will inform me as to when this transition is likely to take place. In line with my regions’ approach, I will treatment manage Structured Interventions to the minimum requirements of the SI manuals and practice guidance. My region will work with me on how I engage with my new colleagues to deliver the new SIs, to ensure consistency of delivery.

Relevant to

These February changes apply to:

  • Treatment Managers

Changes affecting Treatment Managers

Changes affecting Treatment Managers

Changes are listed by launch date and your region will inform you as to when these changes will impact you.

Refreshed Partner Link Worker (DASO) Manual

Refreshed Partner Link Worker (DASO) Manual

During the first quarter of 2023, I will have access to the new draft DASO Manual. The manual will better reflect the DASO role and service, providing national consistency to our service delivery and allow us to extend the service to more clients. My Programme Manager will communicate to me when the draft manual is ready, and I will need to familiarise myself with it to ensure I am working to it.

Relevant to

These March changes apply to:

  • Domestic Abuse Safety Officers (DASO)

Related Links

New Digital DASO Database

New digital DASO Database

In Early 2023 a new digital database will be available which will manage all DASO client information nationally. Using one, secure system to manage client information will provide consistency and efficiency in service and reduce duplication. Access will be rolled out on a region-by-region basis and I will be informed shortly as to when my region can gain access. The Data migration strategy will ensure the system is populated with my client’s details and I will attend a national training event with ongoing access to support form a local ‘super user’.

Relevant to

These February changes apply to:

  • Domestic Abuse Support Officers (DASO)

Related Links

Role name change

Role name change

From July, my job title will change from Partner Link Worker (PLW), to Domestic Abuse Support Officer (DASO).

The new name better reflects my role, focussing solely on supporting the victims of domestic abuse and their safety.

There will be several actions needed following the name change, to ensure systems, processes and documentation are accurately updated and most of these are underway either centrally or within my region. The Probation Reform Programme Interventions Team are working with Interventions Services to update the new DASO (formerly PLW) manual, training and Continuous Professional Development (CPD) for my role.

In addition to this, I will need to write to the clients I am working with to inform them of the change of title and the reasons for the change. I will also need to update my email signature and any letter templates I use by 8th July, to reflect my new job title.

The role name change is separate to the Job Evaluation Scheme (JES) review of the DASO role.

Relevant to

These July changes apply to:

  • Domestic Abuse Support Officers (DASO)

Related Links

New Partner Link Worker (DASO) Manual

New Partner Link Worker (DASO) Manual

The PLW manual is being refreshed and will be released in Spring/Summer 2023, this will be communicated with me through my region, but I can expect the new manual to better reflect my role and support me in delivering excellent service

Relevant to

These April changes apply to:

  • Domestic Abuse Safety Officers (DASO)

Related Links

New Suite of Structured Interventions (SI)

New Suite of Structured Interventions (SI)

From January, there will be a new suite of Structured Interventions to choose from, some of which I may be familiar with. There will be twelve new Structured Interventions falling into three categories, Domestic Abuse (DA), Attitudes, Thinking and Behaviour (ATB) and Emotional Management (EM).  The new Structured Interventions are shorter and can be used as part of recovery for People on Probation (PoP) who are either not suitable for Accredited Programmes, or who risk not securing a place on their Accredited Programme prior to the cessation of their licence or order.

My region will have selected the Structured Interventions we wish to deliver, and my Programme Manager will share the delivery and implementation plans with me.

I will work with current or ex-partners of PoPs attending a Domestic Abuse Structured Intervention during the life of the programme and will have a Service Level Agreement (SLA) to deliver to, decided by my region. I will be briefed on the Domestic Abuse Structured Interventions and my region will communicate with me when this will happen. This will see the service provided by DASOs reach and support more women at risk of domestic abuse.

Relevant to

These April changes apply to:

  • Domestic Abuse Safety Officers (DASO)

Related Links

Interventions Team Restructure Review

Interventions Team restructure Review

I will have been made aware by my line manager, of the ongoing consultation around the Interventions Team Restructure review.  The implementation of the Interventions team structure set out in the TOM brings an opportunity to align and harmonise structures inherited on unification to create one common Interventions team providing equity, fairness, consistency, flexibility and resilience in the delivery of Accredited Programmes and Structured Interventions across the community. A briefing will be scheduled for late Sept, where I can expect to receive information on the different stages on this ongoing process. I may also be invited to attend workshops and discussions to inform the direction and outcome of the review and will be kept informed of the process by my region and unions.

Relevant to

These April changes apply to:

  • Domestic Abuse Support Officers (DASO)

Related Links

Changes between June – Oct 2021 (DASO/TM/F)

Previous changes

June 2021

Formation of the new Probation Service.

Unifying to form the new Probation Service brings the best from former CRCs, Supply Chains and former NPS. As a change leader I am uniquely placed to work collaboratively with my colleagues to start to create a One Probation Service culture. In line with the Culture Code I will feel that I am part of an organisation that recognises and appreciates difference.

I am likely to be welcoming new colleagues into my team over future months.  The opportunities to support, mentor and coach new colleagues will support my professional development and help to inform the new culture of the probation service.

Day 1

The Probation Service Probation Delivery Unit (PDU) structures have been updated to reflect the future unified service.  My region will have moved to these structures between July and December 2021, and this schedule will have been shared with me to enable me and my colleagues to manage and work with clients under the newly aligned PDUs

August 2021

Changes to my place of work  

Estate modernisation activities continue to take place, and the office in which I work, may be undergoing a major refurbishment or seeing smaller scale smarter working initiatives rolled out. These will have been communicated through regional comms packs providing detail of the changes.

Related Links

September 2021

Start working to agreed National Standards 

From 10th September regions moved out of Exceptional Delivery Models (EDM) into National Standards. My region will have informed me of any local variations to National Standards that have been agreed as part of a response to Prioritising Probation. I need to ensure that I and my team understand the standards we are required to meet and have local plans to achieve this. In January 2022 I can expect my region to move to full National Standards, if there continue to be any local variations in place this will be communicated with me.

Changes affecting Domestic Abuse Safety Officers (DASO)

Changes affecting Domestic Abuse Safety Officers (DASO)

Changes are listed by launch date and your region will inform you as to when these changes will impact you.

Refreshed Partner Link Worker (DASO) Manual

Refreshed Partner Link Worker (DASO) Manual

A new draft DASO (formerly PLW – please see name change in June 2022) Manual will be launched during the first quarter of 2023. The refreshed manual will better reflect the DASO role and service, provide national consistency and extend the service to more clients. I will ensure that the expectations within the manual are implemented, and that the DASOs I manage are familiar with and working to the manual.

Relevant to

These March changes apply to:

  • Programme Managers

Related Links

New digital DASO Database

New digital DASO Database

Domestic Abuse Safety Officers (DASO) will soon have access to a new national digital database which will manage all DASO client information. Using one, secure system to manage client information will provide consistency and efficiency in service and reduce unnecessary duplication. This will benefit client handovers and continued client support should my DASO require cover. Access will be rolled out on a region-by-region basis, and I will be informed shortly as to when my team can gain access. The digital data strategy will ensure the system is populated with client details, and I will attend a national training event alongside my DASOs. I will need to identify a ‘super user’ to support with training and maintaining the system.

Relevant to

These August changes apply to:

  • Programme Managers
  • Domestic Abuse Safety Officers (DASO)

Related Links

Role name change

Role name change

From July, the job title of Partner Link Worker (PLW), will change to Domestic Abuse Support Officer (DASO).

This change is a result of feedback from staff occupying that role as they feel the new name better reflects what they do, focussing solely on supporting the victims of domestic abuse and their focus on safety.

There are several implications of the name change to ensure systems, processes and documentation are accurately updated.

The Probation Reform Programme Interventions Team are working with the Interventions Services BBR Lead to update the DASO (formerly PLW) manual, training and Continuous Professional Development (CPD) for the role.

I will ensure that my DASOs will write to their clients to inform them of the change of title and the reasons for the change. They will also need to update their email signature and any letter templates they use by 8th July, to reflect the new job title.

It is important that I communicate to my team that the role name change is separate to the Job Evaluation Scheme (JES) review of the DASO role.

Relevant to

These July changes apply to:

  • Programme Managers

Related Links