Transfer Letter Update

Transfer letters were sent out to the majority of transferring staff the week commencing 14^th June and we have sent approximately 94% of letters out. We know there are some ongoing issues with some of the letters staff have received, such as inaccuracies of the information in the letter and receiving multiple letters with differing pay details. We understand and apologise for the confusion and worry this may cause.

Following on from the update on 17^th June, the letters staff received with some pay inaccuracies have now been identified and replacement letters are being sent out with a cover note. If you do not receive a second letter, this means your first letter is correct and you do not need to do anything else.

We are also aware of some staff reporting having received multiple letters. Staff should have received a maximum of two letters – an original letter and a replacement letter. However, due to a system error some letters were sent to both CRC and justice e-mails and some were sent multiple times because the mailing system used to send the letters “stuttered”.

If you believe there are any inaccuracies or anomalies in your transfer letter, and you have not yet reported this, please send as much information as possible about why you believe the information is incorrect, to the transferletterqueries@justice.gov.uk. If you have already sent an enquiry to the mailbox, be reassured that we are working through all emails sent to us as a top priority. We would ask you do not resubmit your query if you have not yet received a response and we will respond to you as soon as possible.

Any queries relating to role location are being managed within your region or future team, so please do not send these to the above mailbox and instead raise with your line manager.

If you do not have access to a justice email account, we will be sending your letter to your CRC email address. For staff members not currently at work due to sickness or maternity leave, they will be sent paper copies of their transfer letter to their home address as well as an electronic copy to their justice email address. We expect all letters to be sent by email or post to all transferring staff week ending 25^th June. If you haven’t received an updated transfer letter before 26 June it will not stop your transfer.