Changes affecting Victim Liaison Officers

Victim Liaison Officer

Changes are listed by launch date and your region will inform you as to when these changes will impact you.

Victim Notification Scheme

Victims Notification Scheme (VNS)

In the last quarter of 2023, following a test phase in Thames Valley, Hampshire, Northumberland and Kent, Surrey and Sussex, a Victim Notification Service (VNS) will be rolled out to victims of stalking and harassment offences, who don’t qualify for the statutory Victim Contact Scheme. Through the service, victims will be informed of the offender’s release and will have the opportunity to request licence conditions should they wish to, such as a ‘no contact’ condition and an exclusion zone.  Victims of stalking and harassment offences that occurred prior to the VNS roll out date will not be eligible.

Not all those eligible will make licence condition requests, but should the victim respond to the notification, as well as informing of them of release and asking if they wish to request licence conditions, I will sign-post or refer them to specialist agencies or organisations that support victims of stalking and harassment.

I will need to inform the Prison Offender Manager (POM) and/or Community Offender Manager (COM) that I am supporting the victim/s of the person on probation or in prison and inform them of any request for licence conditions the victim makes.  In turn I should request that they keep me informed of a release or recall decision.

Relevant to

These changes taking place in March will apply to the following roles:

  • PO
  • PSO

Victims to observe the Parole process

Victims to observe the Parole process

From late 2023 (estimated it could be sooner or later), as part of the government’s 2019 manifesto, Victims will be able to observe their offender’s parole hearing. This is being trialled in the South West region and not nationally, therefore victims must not be offered this opportunity.

However, I can expect that sensitively managing my engagement with victim(s) to avoid re traumatising by managing expectations and supporting the victim throughout the hearing process will be key elements of my role. I will also work closely with the Victim Representative who will attend the hearing with the victim and support them both by making the application to attend, keeping the victim informed of the process and supporting them to source accommodation and travel to the hearing. In some cases, I may also, very occasionally, be present at hearings along with the Victim Representative, a decision which would be made locally.

I would also be expected to inform the victim of the Parole Board decision, share the summary and apply for reconsideration of decision if requested.

Further information, guidance and support as to how this will be rolled out across England will be available towards the summer.

Relevant to

These changes taking place in March will apply to the following roles:

  • PO
  • PSO

Provision of Naloxone extended to Probation Contact Centres

Provision of Naloxone extended to Probation Contact Centres

To help save lives, provision of Naloxone will be extended to all Probation Contact Centres (PCC) from April 2023, for emergency provision to people suffering potential opiate overdose. My PCC may be one of a handful whose local Substance Misuse Provider has already provided Naloxone, and I may also already be trained to administer and carry Naloxone, as an individual member of the public.

Training is voluntary; however, I would have to be trained to administer Naloxone which will be administered via a nasal spray. It is recommended that as many of my colleagues in my PCC train, along with Management and Senior Leadership Teams, extending to anyone who regularly attends PCCs. Training, lasting around one and a half hours, will be provided by my local Substance Misuse Provider and will be delivered either face to face or virtually, with annual refresher training made available through the Probation Service.

Naloxone should be stored away from public access but near to our first aid kits to allow ease of access when required. We will hold 3 kits of Naloxone in our PCC at any one time and will need to complete a stock control report following the use of any or all of the kits, and order replacements from our local Substance Misuse Provider who will hold stock and invoice my PCC directly. Storage advice, guidance and a Standard Operating Process will be provided and In the event that either I or my colleague need to administer Naloxone, we will be required to follow this guidance, which includes an immediate ‘hot’ debrief, lessons learned and an entry on nDelius and Sephira (Health and Safety System).

My regional Health and Safety Lead will report on the number of people trained, number of administrations of Naloxone and monitor overall stock levels.

Briefings on the provision of Naloxone will be available to me throughout March with the Standard Operating Procedure Guidance available in EQuiP.

Relevant to

  • All Sentence Management Roles

Probation Notification and Actioning Project (PNAP)

Probation Notification and Actioning Project (PNAP)

From Spring 2023, a dedicated administration team will communicate with prisons to identify People in Prison with referrals to community service providers on release. The service will launch in Southeast England and South Wales and roll out gradually in line with NHS regions till the end of 2023. My region will inform me as to when this service is available to us.

Instead of practitioners liaising with the prisons to find out if an appointment has been made with a community service provider, they will be notified via email by the Probation Notification and Actioning Project (PNAP) Team. Not only will this save time, but it will also help to manage risk and support the continuation of treatment from custody into the community.

To ensure risk is managed, I will be notified by the PNAP team if the practitioner they are contacting is away, or if there has been no action taken 15 working days after release.

Management information will be available via the PNAP Dashboard and will include regional data on appointment attendance and referral volumes.

Relevant to

  • Probation Officer
  • Probation Services Officer

Probation Notification and Actioning Project (PNAP)

Probation Notification and Actioning Project (PNAP)

From Spring 2023, a dedicated administration team will communicate with prisons to identify People in Prison with referrals to community service providers on release. The service will launch in Southeast England and South Wales and roll out gradually in line with NHS regions till the end of 2023. My region will inform me as to when this service is available to us.

Instead of liaising with the prison to find out if my Person in Prison has a referral for an appointment with a community service provider, I will be notified via email by the Probation Notification and Actioning Project (PNAP) Team. Not only will this save me time, but it will also help to manage risk and support the continuation of treatment from custody into the community.

I will receive an alert on nDelius alongside an email from the PNAP mailbox, informing me that my Person in Prison has been referred for an identified need and has either had an appointment scheduled with a named community provider, or will require an appointment to be scheduled. It will also include practice nudges to consider referrals to other relevant services.

If an appointment has been scheduled, I will need to liaise with the treatment provider and support my Person on Probation to attend. If the appointment is not yet scheduled, I will need to contact the treatment provider directly who will have already received the referral, to make the appointment and inform my Person in Prison and update the PNAP team via the PNAP email notify.treatmentreferral@justice.gov.uk

To manage risk, I must ensure that my Person on Probation attends their first appointment and that I have recorded the outcome, within 15 working days of release. If my Person on Probation has failed to attend, I will use professional judgement to either reschedule the appointment or enforce.

Following the first appointment, I will continue to support my Person on Probation to attend appointments and liaise with the provider to check ongoing attendance.

Relevant to

  • Probation Officer
  • Probation Services Officer
  • Senior Probation Officer

Changes Affecting Pre-release Officer

Pre-release Officer

Changes are listed by launch date and your region will inform you as to when these changes will impact you.

Changes Affecting Pre-release Managers

Pre-release Manager

Changes are listed by launch date and your region will inform you as to when these changes will impact you.

Short Sentence Function – Manager

Short Sentence Function 

From June 2022, regions will start to introduce Short Sentence Functions (SSF). These will provide an enhanced, prompt and responsive service to adults, including women, serving short sentences (of ten months or less) to sustain any existing community-based services such as accommodation, engagement with substance misuse services, tenancy agreements and bank accounts.

Community offender managers will manage the case, with support provided by a POM (prison offender manager). (This is applicable to legacy NPS cases only – legacy CRC cases will continue to be managed by the prison until 12 weeks pre-release, until OMiC levels up). My team will play a vital role in supporting the SSF by;

  • Working with those on remand, sustaining community ties, where possible, and starting the plan for release. This will ensure a better connection with a hard to reach/engage group with high levels of recidivism.
  • Completing identification of immediate resettlement needs – via (Basic Custody Screening Tool) BCST
  • Sustaining services already in place – e.g., supporting access to DWP to claim housing benefit, support contacting landlords to inform them that their tenant is in custody and potential release dates, support in contacting substance misuse providers in community to sustain engagement, including those unconvicted.
  • Supporting people in prison held out of area to maintain contact with their Probation Practitioner.

If my team is attached to a women’s prison, they will be responsible for delivering short sentence support work for women, and will provide the link between the woman in prison and her Community Offender Manager as well as the Commissioned Resettlement Service provider in her home area.

My Region will implement this enhanced service as and when staffing allows and will liaise with me in the communication of the local model and expectations to my team. Our focus on improving engagement with this cohort, should help to address the above average probability, , of this cohorts likelihood of committing further offences or being recalled. I will need to familiarise myself with the guidance on SSF which is located within the Pre-release guidance document and ensure that my team are familiar with this.

Relevant to

These changes taking place in March will apply to the following roles:

  • Pre-release Officer
  • Pre-release Administrating Officer

Changes Affecting Pre-release Administrative Officer

Pre-release Administrative Officer

Changes are listed by launch date and your region will inform you as to when these changes will impact you.

Short Sentence Function

Short Sentence Function 

Short sentence Function

From June 2022, regions will start to introduce Short Sentence Functions (SSF). These will provide an enhanced, prompt, and responsive service to adults, including women, serving short sentences (of ten months or less) to sustain any existing community-based services such as accommodation, engagement with substance misuse services, tenancy agreements and bank accounts.

Community Offender managers will manage the case, with support provided by a Prison Offender Manager (POM), (This is applicable to legacy NPS cases only – legacy CRC cases will continue to be managed by the prison until 12 weeks pre-release until OMiC levels up). My team will play a vital role in supporting the SSF by;

  • Working with those on remand, sustaining community ties, where possible, and starting the plan for release. This will ensure a better connection with a hard to reach/engage group with high levels of recidivism.
  • Completing identification of immediate resettlement needs – via (Basic Custody Screening Tool) BCST
  • Sustaining services already in place – e.g., supporting access to DWP to claim housing benefit, support contacting landlords to inform them that their tenant is in custody and potential release dates, support in contacting substance misuse providers in community to sustain engagement, including those unconvicted.
  • Supporting people in prison held out of area to maintain contact with their Probation Practitioner.

If I work in a women’s prison, my team will be responsible for delivering short sentence support work for women and will provide the link between the woman in prison and her Community Offender Manager (COM) as well as the Commissioned Resettlement Service provider in her home area.

My Region will implement this enhanced service as and when staffing allows and my line manager will communicate our local model, and how we will be expected to support. My focus on supporting my team, should help to address this cohorts above average probability than the general prison population to commit further offences or be recalled. I can l familiarise myself with the guidance on SSF which is located within the Pre-release guidance document

Relevant to

These changes taking place in March will apply to the following roles:

  • Pre-release Officer
  • Pre-release Manager

Pre-release Policy Framework

Pre-release Policy Framework

Under the Probation Reform Programme, the approach to how we provide resettlement services has changed. The approach aims to retain and build on good practice developed through the implementation of Enhanced Through the Gate (ETTG), taking the lessons learned, to enhance resettlement services, ensure alignment with other key programmes, remove duplication and focus on supporting individuals to achieve improved outcomes in the communities where they are released, enabling smooth transition from prison to community.

The new policy framework., launched in September 2022 identifies the activities I will be carrying out, and provides clarity around my role and responsibilities, removing duplication of roles and tasks between the prison service, probation service and suppliers of interventions, resulting in delivery of a more coherent and effective service. It will assist in delivering against the performance metrics introduced in the Target Operating Model regarding resettlement activity and rehabilitative goals, such as accommodation.

In line with the overarching principal of assess, protect and change, the Community Offender Manager will have an increased requirement to reach into the prison to support resettlement planning and I will support my team in;

  • identifying prisoners’ immediate resettlement needs on reception
  • completing any immediate actions which would support effective resettlement at end of sentence,
  • particularly focus on people held out-of-area, supporting community offender managers (COMs) to prepare them for release
  • work with those on remand

The policy is supported by pre-release and resettlement guidance which describes our role, how we fit with offender management in custody (OMiC) and the CRS pre-release provision to support people leaving custody. Pre-Release and Resettlement Policy

Relevant to

These changes taking place in March will apply to the following roles:

  • Pre-release Officer
  • Pre-release Manager

Resettlement Leaflet and Guidance Booklet

Resettlement Leaflet and Guidance

Between July and September, to assist me in providing immediate pre-release support to enable practitioners and meet the resettlement needs of their Person in Prison, I will have access to the new the resettlement pack, which includes a leaflet for people in prison, and resettlement guidance booklet for my team. If I am in an ‘early adopter’ region of Wales, South Central, West Midlands, North East and Yorkshire and the Humber, I will have had access to these since January 2022.

The Booklet is primarily a resource tool for my team and can be used during interviews with their person in prison. It includes advice and tips on how we support practitioners and people in prison, when planning for their release. The information provided in the leaflet represents some of the support services available to everyone in the community.

Developed with people with lived experience, the leaflet and guidance booklet focus on promoting self-learning, engagement in purposeful activity and support my team in delivering pre-release activity. They are designed to be a national resource and we should use them to supplement rather than replace existing regional or local products. My team should aim to ensure that everyone leaves prison with a leaflet.

I have access to a guidance document which will explain how to place an order for both documents, available to convicted and unconvicted people in prison. I will need to ensure the leaflets are placed in prison libraries and reception. Printed versions of the leaflet and guidance booklet can be ordered on the PSPI Storefront. Please speak to the prison stores manager or administration lead with access to Storefront, who will be able to order the leaflet and booklet for you.  http://pspistore.com

Use code OPS_BF050 for the leaflet (available mid-November 2022)

Use code OPS_BFO51 for the guidance document (available mid-December 2022)

Digital PDF will be made available on EQUP and on Gov.UK, using the title resettlement/pre-release leaflet and guidance booklet

Relevant to

These changes taking place in March will apply to the following roles:

  • Pre-release Officer
  • Pre-release Manager

Pre-Release Policy Framework- Manager

Pre-release Policy Framework

Under the Probation Reform Programme, the approach to how we provide resettlement services has changed. The approach aims to retain and build on good practice developed through the implementation of ETTG (Enahnced Through the Gate), taking the lessons learned, to enhance resettlement services, ensure alignment with other key programmes, remove duplication, and focus on supporting individuals to achieve improved outcomes in the communities where they are released, enabling smooth transition from prison to community.

In line with the overarching principal of assess, protect, and change, the Community Offender Manager will have an increased requirement to reach into the prison to support resettlement planning and will require the support from my pre-release staff to do this.

The new policy framework., launched in September 2022 identifies the activities to be carried out by my team, and provides clarity of their individual roles and responsibilities, removing duplication of roles and tasks between the prison service, probation service and suppliers of interventions, resulting in delivery of a more coherent and effective service. It will assist in delivering against the performance metrics introduced in the Target Operating Model regarding resettlement activity and rehabilitative goals, such as accommodation.

Reviewed annually, I will be responsible for ensuring the delivery of the requirements set out in this policy framework in the prisons in my area and will be expected to have implemented with my team by April 2023. The policy is supported by pre-release and resettlement guidance which describes the role of my team, how we fit with offender management in custody (OMiC) and the CRS pre-release provision to support people leaving custody. Pre-Release and Resettlement Policy

Relevant to

These changes taking place in March will apply to the following roles:

  • Pre-release Officer
  • Pre-release Administrative Officer

Probation Pay Deal (Manager)

Probation Pay Deal

As a line manager, I am aware of the different purposes and outcomes of CBF, performance management and reflective practice. I know where to go to get guidance and support on each and understand my responsibilities throughout the year. There will be an ongoing series of events for line managers around CBF to support me, in addition to resources available via MyHub. I know how to access these and will use them to ensure I am ready for opening and closing conversations with my team, and for agreeing their competence examples and eligibility throughout the year. I will need to ensure my team are fully aware of how the three-year deal impacts their pay and know what they need to do to pay progress through CBF each year they are eligible.

I can use the following resources to understand how the pay deal applies to me, and my staff, across the three-year period:

  • Pay deal FAQs
  • Staff pay journeys
  • Pay calculator
  • Market forces supplements FAQs
  • Collective agreement

If I believe that my pay or salary is incorrect after using these resources, I can raise my query directly with SSCL by emailing MoJ-hr-enquiries@gov.sscl.com or call on 0345 241 5351 on Mondays to Fridays between 8am and 6pm. I can also signpost to my staff to do the same if they believe their pay or salary is incorrect.

Probation Service pay offer 2022 to 2025 (sharepoint.com)

Relevant to

These changes taking place in March will apply to the following roles:

  • All line manager roles on Probation Service Terms and Conditions

Short Sentence Function

Short Sentence Function

From June 2022, regions will start to introduce Short Sentence Functions (SSF). These will provide an enhanced, prompt and responsive service to adults, including women, serving short sentences (of ten months or less) to sustain any existing community-based services such as accommodation, engagement with substance misuse services, tenancy agreements and bank accounts.

Community offender managers will manage the case, with support provided by a POM (prison offender manager). (This is applicable to legacy NPS cases only – legacy CRC cases will continue to be managed by the prison until 12 weeks pre-release, until OMiC levels up). My team will play a vital role in supporting the SSF by;

  • Working with those on remand, sustaining community ties, where possible, and starting the plan for release. This will ensure a better connection with a hard to reach/engage group with high levels of recidivism.
  • Completing identification of immediate resettlement needs – via (Basic Custody Screening Tool) BCST
  • Sustaining services already in place – e.g., supporting access to DWP to claim housing benefit, support contacting landlords to inform them that their tenant is in custody and potential release dates, support in contacting substance misuse providers in community to sustain engagement, including those unconvicted.
  • Supporting people in prison held out of area to maintain contact with their Probation Practitioner.

If my team is attached to a women’s prison, they will be responsible for delivering short sentence support work for women, and will provide the link between the woman in prison and her Community Offender Manager as well as the Commissioned Resettlement Service provider in her home area.

My Region will implement this enhanced service as and when staffing allows and will liaise with me in the communication of the local model and expectations to my team. Our focus on improving engagement with this cohort, should help to address the above average probability, , of this cohorts likelihood of committing further offences or being recalled. I will need to familiarise myself with the guidance on SSF which is located within the Pre-release guidance document and ensure that my team are familiar with this.

Relevant to

These changes taking place in March will apply to the following roles:

  • Pre-release Manager
  • Pre-release Administrating Officer

Resettlement Leaflet and Guidance Booklet – ‘Prepare for your Future’

Resettlement Leaflet and Guidance Booklet – ‘Prepare for your Future’

Between July and September, to assist me in providing immediate pre-release support and meet the resettlement needs of my Person in Prison, I will have access to the new the resettlement Pack which includes a leaflet for people in prison, and a resettlement guidance booklet for my team. If I am in an ‘early adopter’ region of Wales, South Central, West Midlands, North East and Yorkshire and the Humber, my team will have had access to these since January 2022.

Developed with people with lived experience the leaflet and guidance booklet focus on promoting self-learning, engagement in purposeful activity and will support my team in delivering pre-release activity. The resettlement leaflet and guidance booklet are designed to be a national resource and my team should use them to supplement, rather than replace existing regional or local products.

To better understand the purpose of the resettlement leaflet and resettlement guidance booklet, who they are designed for and when to use them,  my team have access to a guidance document. They should aim to ensure that every person who leaves prison will have access to a leaflet, with the booklet used as a resource tool. It is my team’s responsibility to ensure the leaflet is available in prison libraries and receptions

Staff will need to order copies for their team and can access information on how to do that here Resettlement guidance – Welcome Hub (hmppsintranet.org.uk)

Relevant to

These changes taking place in March will apply to the following roles:

  • Pre-release Manager
  • Pre-release Administrating Officer

Probation Pay Deal

Probation Pay Deal

I now have an agreed three-year pay deal resulting in an increase to my base pay.

If I was working in the Service before 1 April 2022, I received my backdated uplift in pay from April 2022 in my Oct 2022 pay packet. I may be eligible for pay progression on 1 April in years 2 and 3 of the deal, if I meet the criteria for Competency Based Framework (CBF) pay progression. I know where to find information on CBF, and that I can seek additional guidance from my line manager or H.R Business Partner (HRBP). I know that, even if I’m not eligible for pay progression on 1 April, I will receive an uplift to my base pay in October in years 2 and 3 (that is, October 2023 and October 2024).

If I am at the top of my pay band on 31 March 2023 and therefore not eligible for CBF pay progression, I will receive a non-consolidated payment of £300 in my April 2023 pay packet. The same applies to 31 March 2024 (paid in April 2024 pay packet) unless I am a band 2-6 where I will be able to pay progress through CBF into the newly added top pay point.

I will also see a 3% increase to a range of allowances I may be eligible for. I will see a 3% annual increase in London Weighting, the scope of which has also been widened, Prison Supplement, and Standby Allowance.

I can use the following resources to understand how the pay deal applies to me across the three-year period:

  • Pay deal FAQs
  • Staff pay journeys
  • Pay calculator
  • Market forces supplements FAQs
  • Collective agreement

If I believe that my pay or salary is incorrect after using these resources, I can raise my query directly with SSCL by emailing MoJ-hr-enquiries@gov.sscl.com or call on 0345 241 5351 on Mondays to Fridays between 8am and 6pm.

Probation Service pay offer 2022 to 2025 (sharepoint.com)

Relevant to

These changes taking place in March will apply to the following roles:

  • All staff on Probation Service Terms and Conditions

Referrals to Commissioned Rehabilitative Services

Referrals to Commissioned Rehabilitative Services

Once I have completed the Basic Custody Screening Tool (BCST) assessment with my person in prison, (immediate resettlement needs and pre-release planning) I will consult with the Community Offender Manager (COM) and advise them of any identified resettlement needs. The COM will be responsible for the Commissioned Rehabilitative Services referral which must be made via the refer and monitor system, in line with sentence planning to include the CRS provision that is needed pre and post release. I will need to support this activity when required and CRS referrals cannot be made by POMs.

The summary of the Mentoring (Social Inclusion) and Accommodation CRS provision in custody and community, is available on the My Learning Platform. When referring through refer and monitor, I will need to provide the COM with the following;

  • the name of prison where person will be released from, PDU area for release (or London borough), date of expected release / HDC Eligibility
  • Prison Number / Reference
  • Prison Visits Phone Number

Pre-release Policy Framework

Pre-release Policy Framework

Under the Probation Reform Programme, the approach to how we provide resettlement services has changed. The approach aims to retain and build on good practice developed through the implementation of Enhanced Through the Gate (ETTG), taking the lessons learned, to enhance resettlement services, ensure alignment with other key programmes, remove duplication, and focus on supporting individuals to achieve improved outcomes in the communities where they are released, enabling smooth transition from prison to community.

The new policy framework., launched in September 2022 identifies the activities I will be carrying out, and provides clarity around my role and responsibilities, removing duplication of roles and tasks between the prison service, probation service and suppliers of interventions, resulting in delivery of a more coherent and effective service. It will assist in delivering against the performance metrics introduced in the Target Operating Model regarding resettlement activity and rehabilitative goals, such as accommodation.

In line with the overarching principal of assess, protect and change, the Community Offender Manager will have an increased requirement to reach into the prison to support resettlement planning and I will support this by:

  • identifying prisoners’ immediate resettlement needs on reception
  • completing any immediate actions which would support effective resettlement at end of sentence,
  • particularly focus on people held out-of-area, supporting community offender managers (COMs) to prepare them for release
  • work with those on remand

The policy is supported by pre-release and resettlement guidance which describes our role, how we fit with offender management in custody (OMiC) and the CRS pre-release provision to support people leaving custody. Pre-Release and Resettlement Policy

Relevant to

These changes taking place in March will apply to the following roles:

  • Pre-release Manager
  • Pre-release Administrating Officer