Learning Personas – Probation Hub

Mandatory Learning

29 November 2021/in Learning Personas /by Annie Macnamara

Mandatory Learning

As a Civil Servant and a Probation Service member of staff, you are required to complete some mandatory learning to support you in your role. Some of this learning is set by the Civil Service and some by the Probation Service.

To access your mandatory learning and complete it, sign in to myLearning and click on ‘My Learning’ and ‘My Required Learning’. This details what you need to complete and its due date.

You will need to complete all of the mandatory learning relevant to you by the due date shown on your learning pathways summary.

As a guide, the below tables show the mandatory learning most staff are expected to complete as a Probation Service employee. It includes courses that all staff must complete, and some additional courses just for managers.

We would encourage you to log into myLearning record to check you have completed all the mandatory learning required of you and discuss with your manager or Probation Learning Lead if what is mandatory for you to complete is unclear. For example your ‘My Required Learning’ section on myLearning may also include learning pathways that are not mandatory but could be beneficial for you to undertake.

Mandatory Learning for All Staff click on the title below to go to the course on myLearning
Civil Service Learning	Probation Service Learning
Inclusion in the Civil Service	Prevent (counter terrorism)
Health & Safety (for all staff)	Domestic Abuse
Responsible for Information 2018	Child Protection and Safeguarding
Counter Fraud, Bribery and corruption	Adult Safeguarding

Mandatory Learning for Managers

click on the title below to go to the course on myLearning

Civil Service Learning

Health & Safety for Managers

Counter fraud Bribery and Corruption (for managers)

Post transition learning for Resettlement staff

7 May 2021/in Learning Personas /by Siobhan O'Sullivan

Post transition learning for Resettlement Staff

You now have access to a formal learning offer to support you with continuing to undertake your day-to-day tasks and activities post unification.

Prior learning will be recognised and if you have come from a CRC your training record will be transferred; you won’t need to re-complete learning that can be evidenced.

Learning will be available either digitally via MyLearning or locally through your team. You will be able to access the learning when you need it and apply it on the job.

Download this information in PDF

What learning will be available?	Who is it for?	How long will it take?
Mandatory Civil Service Learning (4 modules)	All staff	4 hours
Safeguarding (3 modules) (click here)	All staff	3 hours
Prevent (previously known as WRAP3) (click here)	All staff	1 hour
Risk assessments steps 1 to 4 and four pillars (click here)	2 hours	All staff
PSO learning programme (where not already completed and required)	6 months	PSOs

Learning for Corporate Services and Non-Ops staff

26 April 2021/in Learning Personas /by Siobhan O'Sullivan

Post transition learning for Corporate Services and Non-Operational staff

You now have access to a formal learning offer to support you with continuing to undertake your day-to-day tasks and activities post unification.

Prior learning will be recognised and if you have come from a CRC your training record will be transferred; you won’t need to re-complete learning that can be evidenced through your training record.

Learning will be available either digitally via MyLearning or locally through your team. You will be able to access the learning when you need it and apply it on the job.

Download this information in PDF

Your learning support for post day 1

Click on the below tabs relevant to your role and scroll down to see the learning you should complete. This list is not exhaustive and your line manager will advise you of any other learning you are required to complete.

All Staff

Learning Required

How long will it take?

Link to Learning

Mandatory Civil Service Learning Modules

4 hours

(6 hours for managers)

https://welcome-hub.hmppsintranet.org.uk/what-you-need-to-do/pre-transfer-learning/your-post-transition-learning/mandatory-civil-service-learning/

Head of Community Integration

Required Learning – Head of Community Integration

–

Learning Required	How long will it take?	Link to Learning
Commissioning	TBC	MS Teams link provided to relevant staff
Contract Mgmt Handbook (including a link to the on line learning- Contract Management Capability Programme Foundation; CMIT resources)	TBC	Still in progress
Performance Measures / Performance Framework	TBC	CLICK HERE or search for Performance Framework on EQUIP
Handling public money	TBC	https://learn.civilservice.gov.uk/courses/GcvWmKDLQBeIrys62DS6mg/

Head of Performance and Quality

Required Learning – Head of Performance and Quality

–

Learning Required	How long will it take?	Link to Learning
Commissioned Rehabilitation Service (CRS) General Overview	TBC	https://mydevelopment.org.uk/course/index.php?categoryid=1093
Commissioned Rehabilitation Service (CRS) Best Practice Guide	TBC	CRS for PSO, PO, SPO and CRS champions – https://mydevelopment.org.uk/course/index.php?categoryid=1093 https://mydevelopment.org.uk/course/view.php?id=8935 CRS for prison based ETTG staff https://mydevelopment.org.uk/course/view.php?id=8932
Performance Measures / Performance Framework	TBC	CLICK HERE or search for Performance Framework on EQUIP

Head of Corporate Services

Required Learning – Head of Corporate Services

–

Learning Required	How long will it take?	Link to Learning
Commissioned Rehabilitation Service (CRS) General Overview	TBC	https://mydevelopment.org.uk/course/index.php?categoryid=1093
Performance Measures / Performance Framework	TBC	CLICK HERE or search for Performance Framework on EQUIP
Lunch & Learn session on identifying SARs/FOIs	30mins to 1 hour	Virtually delivered – Teams link to be provided nearer the time
Handling public money	TBC	https://learn.civilservice.gov.uk/courses/GcvWmKDLQBeIrys62DS6mg/
Awareness of finance in government (Procurement)	TBC	https://learn.civilservice.gov.uk/courses/GcvWmKDLQBeIrys62DS6mg/
Licence to Operate	TBC	Face to Face Training Session to be held by Regions

Performance Team Mgr / Officer

Corporate Admin Hub Staff

Required Learning – Corporate Admin Hub Staff

–

Learning Required	How long will it take?	Link to Learning
Awareness of finance in government (Procurement)	TBC	https://learn.civilservice.gov.uk/courses/GcvWmKDLQBeIrys62DS6mg/
Commissioned Rehabilitation Service (CRS) General Overview	TBC	https://mydevelopment.org.uk/course/index.php?categoryid=1093
Performance Measures / Performance Framework	TBC	CLICK HERE or search for Performance Framework on EQUIP
Ways to procure and pay guide	TBC	https://welcome-hub.hmppsintranet.org.uk/
Cardinus DSE administration	TBC	Learning will be made available to you through your local team
Identifying SARs/FOIs – lunch & learn	TBC	Learning will be made available to you through your local team
Information asset owner	TBC	Learning will be made available to you through your local team

Regional Commissioning Staff

Required Learning – Regional Commissioning and Partnership Staff

–

Learning Required	How long will it take?	Link to Learning
Commissioning	TBC	MS Teams link provided to relevant staff
Commissioned Rehabilitation Service (CRS) General Overview	TBC	https://mydevelopment.org.uk/course/index.php?categoryid=1093
Performance Measures / Performance Framework	TBC	CLICK HERE or search for Performance Framework on EQUIP

Contract Management Staff

Required Learning – Contract Management Staff

–

Learning Required	How long will it take?	Link to Learning
Commissioning	TBC	Pre-Transfer MS Teams. Link provided to relevant staff
Commissioned Rehabilitation Service (CRS) General Overview	TBC	https://mydevelopment.org.uk/course/index.php?categoryid=1093
Contract Management Team Learning Pack	TBC	Still in progress – will be made available by your local team
Contract Mgmt Handbook (including a link to the on line learning- Contract Management Capability Programme Foundation; CMIT resources)	TBC	Still in progress – will be made available by your local team
Performance Measures / Performance Framework	TBC	CLICK HERE or search for Performance Framework on EQUIP

Information Assurance Officer

Required Learning – Information Assurance Officer

–

Learning Required	How long will it take?	Link to Learning
Commissioned Rehabilitation Service (CRS) General Overview	TBC	https://mydevelopment.org.uk/course/index.php?categoryid=1093
Lunch & Learn session on identifying SARs/FOIs	30mins to 1 hour	Virtually delivered – Teams link to be provided nearer the time
Information Security LIM Training	TBC	Information security awareness package delivered virtually via MS Teams and also Face to Face

Serious Further Offences Officer

Required Learning – Serious Further Offences Officer

–

Learning Required	How long will it take?	Link to Learning
Commissioned Rehabilitation Service (CRS) General Overview	TBC	https://mydevelopment.org.uk/course/index.php?categoryid=1093
Commissioned Rehabilitation Service (CRS) Best Practice Guide	TBC	CRS for PSO, PO, SPO and CRS champions – https://mydevelopment.org.uk/course/index.php?categoryid=1093 https://mydevelopment.org.uk/course/view.php?id=8935 CRS for prison based ETTG staff https://mydevelopment.org.uk/course/view.php?id=8932
Serious Further Offences Learning	TBC	https://mydevelopment.org.uk/course/view.php?id=3858

ICT Training Specialist

ICT Trainer

Staff Engagement Comms Officer

Quality Development Mgr / Officer

Equalities Mgr / Officer

Complaints Team Mgr / Officer

Health Safety Fire Staff

Required Learning – Health, Safety and Fire Staff (and associated roles)

–

Learning Required	How long will it take?	Link to Learning
Sphera accident / incident reporting	TBC	Will be made available via your regional health and safety team
Fire risk assessment / CPFSI processes	TBC	Will be made available via your regional health and safety team
Key performance indicator and Health and Safety Management dashboard lone working procedures, including MI reporting	TBC	Will be made available via your regional health and safety team
HSF risk assessment process including building activities, violence and aggression and work activities (including APs, contact centres, Courts, OMiC & third party shared sites)	TBC	Will be made available via your regional health and safety team
Safe Working Practice associated compliance and management systems across all NPS sites	TBC	Will be made available via your regional health and safety team

Learning for Interventions Management

26 April 2021/in Learning Personas /by Siobhan O'Sullivan

Post transition learning for Interventions Management staff

You now have access to a formal learning offer to support you with continuing to undertake your day-to-day tasks and activities post unification.

Prior learning will be recognised and if you have come from a CRC your training record will be transferred; you won’t need to re-complete learning that can be evidenced through your training record.

Learning will be available either digitally via MyLearning or locally through your team. Youwill be able to access the learning when you need it and apply it on the job.

Download this information in PDF

What learning will be available?	How long will it take?	Who is it for?
Mandatory Civil Service Learning (4 modules)	4 hours	All staff
Safeguarding (3 modules) (click here)	3 hours	All staff
Prevent (previously WRAP3) (click here)	1 hour	All staff
Risk assessments steps 1 to 4 and four pillars (click here)	2 hours	All staff
Relevant accredited programmes training (where not already completed)	TBC	All staff
Treatment Manager training (where not already completed)	TBC	Treatment Managers
PSO learning programme (where not already completed and required)	6 months	PSOs
Media Manager (if required)

Learning for Case Administrators

26 April 2021/in Learning Personas /by Siobhan O'Sullivan

Post transition learning for Case Administrators

We have developed checklists that outline the formal learning support (by role) that will be available to Sentence Management staff.

Prior learning will be recognised and if you have come from a CRC your current training record will be transferred; you won’t need to re-complete learning that can be evidenced through your training record.

The learning will be available digitally via MyLearning in the form of videos, guidance and eLearning so you can access the learning when you need it and apply it on the job.

Please use the links below to view the learning that will available for your role.

Download this information in PDF

What learning will be available?	How long will it take?
Mandatory Civil Service Learning (4 modules) (click here)	4 hours
Safeguarding (3 modules) (click here)	3 hours
Prevent (previously WRAP3) (click here)	1 hour
PPUD	TBC
Process changes	Blended – EQuiP, guidance, team briefings

Learning support for Probation Services Officers

26 April 2021/in Learning Personas /by Siobhan O'Sullivan

Post Transition Learning Support for Probation Services Officers

We have developed checklists that outline the formal learning support (by role) that will be available to Sentence Management staff.

Prior learning will be recognised and if you have come from a CRC your current training record will be transferred; you won’t need to re-complete learning that can be evidenced through your training record.

The learning will be available digitally via MyLearning in the form of videos, guidance and eLearning so you can access the learning when you need it and apply it on the job.

Please use the links below to view the learning that will available for your role.

Download this information in PDF

What learning will be available?	How long will it take?
Mandatory Civil Service Learning (4 modules) (click here)	4 hours
Safeguarding (3 modules) (click here)	3 hours
Prevent (previously WRAP3) (click here)	1 hour
OASys Practitioner Training (click here)	TBC
Core Concepts and key skills (click here)	TBC
Risk Assessment, planning and management (click here)	TBC
Introduction to working with people convicted of sexual offences (click here)	TBC
PSR Preparation and Delivery (click here)	TBC
Recall Training video (click here)	15 minutes
Reflective Practice Supervision Framework	30 minutes
SFO Learning (click here)	45 minutes
Risk assessments steps 1 to 4 and four pillars (click here)	2 hours
Effective proposal framework (click here)	TBC
Parole, recalls and oral hearings (click here)	2 hours
MAPPA	TBC
Victim Contact Scheme (click here)	2 hours

Learning for Probation Officers

26 April 2021/in Learning Personas /by Annie Macnamara

Post transition learning for Probation Officers

We have developed checklists that outline the formal learning support (by role) that will be available to Sentence Management staff.

Prior learning will be recognised and if you have come from a CRC your training record will be transferred; you won’t need to re-complete learning that can be evidenced through your training record.

The learning will be available digitally via MyLearning in the form of videos, guidance and eLearning so you can access the learning when you need it and apply it on the job.

Please use the links below to view the learning that will available for your role.

Download this information in PDF

What learning will be available?	How long will it take?
Mandatory Civil Service Learning (4 modules) (click here)	4 hours
Safeguarding (3 modules) (click here)	3 hours
Prevent (previously WRAP3) (click here)	1 hour
Recall Training video (click here)	15 minutes
Navigating the Workload Measurement Tool – guidance (click here)	30 mins
Reflective Practice Supervision Framework	30 minutes
SFO Learning (click here)	45 minutes
Working with individuals maintaining innocence (click here)	30 minutes
Risk assessments steps 1 to 4 and four pillars (click here)	2 hours
MAPPA	TBC – currently in design
Working with individuals who commit sexual offences eLearning (click here)	3 hours
Arms informed OASys (click here)	1 hour
People convicted of sexual offences polygraph (click here)	30 minutes
Working with people convicted of sexual offences (only if you haven’t previously worked with people convicted of sexual offences)	1 day (classroom-based)
Parole and oral hearing (click here)	2 hours
Lifers and IPP (click here)	1 hour
Domestic abuse polygraph training (click here)	30 minutes
Victim Contact Scheme (click here)	2 hours
Effective proposal framework (click here)	30 mins

Learning for Unpaid Work staff

26 April 2021/in Learning Personas /by Siobhan O'Sullivan

Post transition learning for Unpaid Work

You now have access to a formal learning offer to support you with continuing to undertake your day-to-day tasks and activities post unification.

Prior learning will be recognised and if you have come from a CRC your training record will be transferred; you won’t need to re-complete learning that can be evidenced through your training record.

Learning will be available either digitally via MyLearning or locally through your team. You will be able to access the learning when you need it and apply it on the job.

Download this information in PDF

What learning will be available?	Who is it for?	How long will it take?
Mandatory Civil Service Learning (4 modules)	All staff	8 hours
Safeguarding (3 modules) (click here)	All staff	3 hours
Prevent (previously WRAP3) (click here)	All staff	1 hour
Maintenance of H&S eLearning: DSE online training \| Manual Handling \| Slips, Trips & Falls \| Fire Safety awareness \| Stress at work	All staff	3 hours
IOSH Level 3 (to be completed within the first 12 months)	CP Supervisors Placement Coordinators Placement Managers	3 days
NBOSH	Heath and Safety Officer	9 days
First Aid training	First Aiders	3 days
MIDAS (to be completed within the first 12 months)	All staff who drive a minibus and carry passengers	1 day

Learning for Assistant Chief Officer (ACO) staff

26 April 2021/in Learning Personas /by Siobhan O'Sullivan

Post transition learning for Assistant Chief Officer (ACO) Staff

We have developed checklists that outline the formal learning support (by role) that will be available to Sentence Management staff.

Prior learning will be recognised and if you have come from a CRC your training record will be transferred; you won’t need to re-complete learning that can be evidenced through your training record.

The learning will be available digitally via MyLearning in the form of videos, guidance and eLearning so you can access the learning when you need it and apply it on the job.

Please use the links below to view the learning that will available for your role.

Download this information in PDF

What learning will be available?	How long will it take?
Mandatory Civil Service Learning (4 modules) (click here)	4 hours
Safeguarding (3 modules) (click here)	3 hours
Prevent (previously WRAP3) (click here)	1 hour
Recall eLearning for senior managers (click here)	1 hour
Navigating the Workload Measurement Tool (click here)	20 minutes
SFO Learning (click here)	45 minutes
MAPPA – chair	TBC
Contract Management (Contract Managers)	TBC
Commissioning (Commissioning Specialist for the ROIF)	TBC
Awareness of Finance in government(Finance Managers and budget holders)	1 hour
Licence to operate (Finance Managers and budget holders)	TBC

Learning for Senior Probation Officers

26 April 2021/in Learning Personas /by Siobhan O'Sullivan

Post transition learning for Senior Probation Officers

We have developed checklists that outline the formal learning support (by role) that will be available to Sentence Management staff.

Prior learning will be recognised and if you have come from a CRC your current training record will be transferred; you won’t need to re-complete learning that can be evidenced through your training record.

The learning will be available digitally via MyLearning in the form of videos, guidance and eLearning so you can access the learning when you need it and apply it on the job.

Please use the links below to view the learning that will available for your role.

Download this information in PDF

What learning will be available?	How long will it take?
Mandatory Civil Service Learning (6 modules) (click here)	6 hours
Safeguarding (3 modules) (click here)	3 hours
Prevent (previously WRAP3) (click here)	1 hour
Recall for SPOs – eLearning (click here)	1 hour
Recall Video (click here)	15 mins
Navigating the Workload Measurement Tool – guidance (click here)	30 mins
Understanding the core concepts of the Reflective Practice Supervision Framework	30 minutes
SFO Learning (click here)	45 minutes
MAPPA	TBC
Core Quality Management Framework (CQMF)	3 hours
SEEDS 2 – Managers (full or refresher)	2 days
Victim Contact Scheme (click here)	2 hours
Commissioned Rehabilitative Services (click here)
Arms informed OASys (click here)	30 mins
People convicted of sexual offences polygraph (click here)	30 mins
Working with individuals who commit sexual offences eLearning (click here)	3 hours
Parole and oral hearing eLearning (click here)	2 hours
OASYS OSP (click here)	10 mins

Mandatory Learning

Mandatory Learning for All Staff

Civil Service Learning

Probation Service Learning

Mandatory Learning for Managers

Civil Service Learning

Post transition learning for Resettlement Staff

What learning will be available?

Who is it for?

How long will it take?

Post transition learning for Corporate Services and Non-Operational staff

Your learning support for post day 1

Post transition learning for Interventions Management staff

What learning will be available?

How long will it take?

Who is it for?

Post transition learning for Case Administrators

What learning will be available?

How long will it take?

Post Transition Learning Support for Probation Services Officers

What learning will be available?

How long will it take?

Post transition learning for Probation Officers

What learning will be available?

How long will it take?

Post transition learning for Unpaid Work

What learning will be available?

Who is it for?

How long will it take?

Post transition learning for Assistant Chief Officer (ACO) Staff

What learning will be available?

How long will it take?

Post transition learning for Senior Probation Officers

What learning will be available?

How long will it take?