MS Teams Voice user guides
Click on a title to view the guide for that topic.
Full MS Teams Voice User Guide
Microsoft Teams Voice Telephony Guide v4.0 combines all of the instructions below and more (it does not include the handset guides).
Making a call
- Make internal call
- Make external call
- Mute a call
- Put a call on hold
Receiving a call
- Answer personal call
- Answer group call
Call transfer
- Announce and transfer
- Transfer without announcing
Contacts
- Accessing your Microsoft account contacts
- Accessing your mobile account contacts
- Searching for a contact
- Chat, video call, voice call with a contact
Speed dial
- Add regular contacts to your speed dial list
History
- View incoming calls
- View outgoing calls
- View missed calls
- Calling contacts from your history
Voicemail
- View voicemail details
- Listen to voicemail
- Call back voicemail contact
Voicemail settings
- Record a greeting
- Set how and when calls route to your voicemail
- Set how calls are handled by your voicemail
Personal call groups
- Allow your calls to be answered by others
- Forward calls if you are not available to answer
Headsets
- Check your headset
- Set up your headset
Updating the Global Address List
- Ensure your details are correct on the MOJ directory
MS Teams Handset user guides
Yealink EXP50 Handset
- Device used in interview rooms, open offices and public areas
Yealink T-55A Handset
- Device used in interview rooms, open offices and public areas
Yealink T-56A Handset
- Device used in receptions