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01 SEP 2021

The content on this page and any documents associated to it should now be considered out of date.

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Most relevant to colleagues in CRCs, Parent and Supply Chain Organisations

Support and how to get in touch

My location, role and manager

Helpful resources on this topic:

My question or concern is…

In the first place, speak to your line manager to get clarity on your job role, they will be able to help or escalate within your region or future team.

If the query relates to the information on your transfer letter you can send your query to transferletterqueries@justice.gov.uk. All staff should have received a personal transfer letter. Information on these can be found on the Welcome Hub, at What to expect from your transfer letter – Welcome Hub (hmppsintranet.org.uk)

Please contact the functional mailbox dealing with transfer letter issues transferletterqueries@justice.gov.uk.

Learn more about transfer letter here.

Please contact your region or team using the details on this page.

Note that for most people, their line manager will not change upon transfer.

NOTE:  ACOs will be acting as interim managers for some staff

Most people are not changing office location and should continue to work as they do today. If you’re unsure, please speak to your line manager in the first instance. If necessary, your query can be escalated to your region or team.

Please talk to your line manager and future team if you’re unhappy about your role alignment outcome.   Issues or concerns can be escalated within your region.

If you are aligned to a team within the MOJ then you can appeal your role alignment outcome until the 9th July, find out more here.

Initially, please refer to your line manager actions list to see if guidance is available. If the particular issue is not covered, then please contact your region or team.

If you have questions about the next phase of the change where we will be evolving towards our target structures, please take a look at this page and discuss this with your line manager.

If you will be impacted then your team will be in touch with you after transfer.

My question isn't covered in the above examples