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1 SEP 2021
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Most relevant to colleagues in CRCs, Parent and Supply Chain Organisations
Questions & Support – Using SOP (Single Operating Platform)
Helpful resources on this topic:
The Single Operating Platform (SOP) is the main platform staff and Line Managers use for HR, Finance, Procurement and Reporting.
- Understand when you can log in and what you can and can’t do at different times on SOP
- Read the induction checklist to learn about getting set up on SOP
My question or concern is…
I have not received my SOP log-on details. Who do I contact?
You will receive a SOP Welcome email which will confirm your SOP HR record has been created and give you instructions on how to log in to SOP for the first time. The email will also detail the SSCL Contact Centre email and telephone number, which you should call if you have queries or problems.
Guidance on the process is available on myHub. This will be useful if you have not received your initial email: https://hmpps.myhub.sscl.com/sop-system-and-support/sop-login-and-set-up.
What login details do I need to access SOP?
You will receive a letter via your justice email containing your staff number and instructions of how you login to SOP.
Username: Your user name will need to have the 3-character prefix ‘nms’ (in lower case) followed by your staff number (e.g. nms123456). This is not the same as your network ID which you use to log into your HMPPS computer or laptop.
Password: The first time you login your password will be your National Insurance number (letters must be in lower case), however, if your national insurance number contains any repeating characters e.g. ab123455a then the repeating character will need to be replaced with an asterisk * – (ab12345*a).
I am having problems accessing SOP. What do I do?
For unplanned issues affecting access to SOP, the myHub home page https://hmpps.myhub.sscl.com/ provides news updates. If no news is available, you can contact SOP technical support team either by email (SOP.TechnicalSupport@gov.sscl.com) or telephone (0345 241 5351, option 3).
From time to time SSCL needs to take SOP offline for planned maintenance. Details of upcoming outages are provided on myHub at: https://hmpps.myhub.sscl.com/recent-news/sop-availability
How do I add or update personal details on SOP?
Guidance on how to do this is available on myHub at: https://hmpps.myhub.sscl.com/hr-and-pay/working-here-staff-working-here/Personnel-file-information/change-personal-details
I am a line manager and my team are not appearing on SOP. Who do I contact?
Some staff have been assigned a temporary line manager for transition due to some missing lines in the data. If, as a line manager, your team are not appearing in your SOP hierarchy please correct this. Correcting this will ensure you can complete important approval actions in SOP.
There is a difference in process between a manager ‘pushing’ a team member to a new manager, and a new manager needing to ‘pull’ a team member into their hierarchy. See guidance and forms to use on myHub at: https://hmpps.myhub.sscl.com/hr-and-pay/changing-jobs-staff-changing-jobs/change-a-line-manager
NOTE: you will need your team members’ employee numbers to complete the process to add them to your hierarchy.
I want to update my bank details in SOP
After 7th July you can update your bank details on SOP without it effecting your pay.
For instructuctions on how to update yur bank details please visit MyHub – https://hmpps.myhub.sscl.com/hr-and-pay/Pay-pensions-and-expenses-Staff-pay-pensions-and-expenses/about-pay/change-bank-details
