If I work in London, South Central or the North East, in April I will start to use JitBit to request and manage administrative tasks. By requesting through JitBit, my task will be prioritised correctly, tracked and managed in a way that realises greater efficiencies for me, my admin and my team. Requesting admin tasks in this way means that, if my admin is managed in my Pod and my Case Admin is working remotely, on leave or at capacity, my task will be still be picked up and completed and I will be able to track progress at all times. Where my task has an SLA attached, for example a transfer in, I can set my request to remind me and my Case Admin (or service centre admin) of the key deadlines allowing me to meet the SLA. Requesting admin tasks with consistency, gives me more control and allows higher quality management information, enabling my managers to make informed strategic decisions.

Not much will change for me if I already request admin tasks via email, as the process is very similar however JitBit ensures that I have all the correct documentation or information before the request is sent, which saves me and my Case Admin time.

If I am already using Jira, I will notice that JitBit looks slightly different, however the process will be familiar and much more user friendly. Once I start using JitBit, Jira will be phased out and I will be advised on how best to manage existing requests on Jira.

I will be sent log in details and directed to online training before I start to use JitBit and will be given time to complete this. If I need any help, I can contact the technical support team or my region’s Super User. Once my region is using JitBit successfully, it is intended that JitBit will be rolled out nationally across the Probation Service.