HR Case Management

If you need professional HR advice, guidance or support for employee issues the Civil Service HR Case Management team will be able to help you.

Case Managers can provide professional advice covering issues such as:

• Attendance
• Poor performance, and conduct and discipline
• Grievances or appeals
• Legal employment issues.

After you have contacted the HR Case Management team, a case manager will either:

• Offer immediate advice and guidance, or
• Refer your case to a dedicated HR case manager for ongoing support (by phone, email or face-to-face).