If I work in London, South Central or the North East, from April my region will start to use JitBit to request and manage administrative tasks. By requesting through JitBit, tasks will be prioritised correctly, tracked and managed in a way that realises greater efficiencies for my whole team. This creates resilience across my administration team, ensuring that tasks are still picked up and completed when staff are working remotely or on leave. It helps my team to meet Service Level Agreements (SLAs) due to the tracking and reminder settings and will pick up all email communication related to that task, ensuring an audit trail should I need to review the case in the future. Requesting admin tasks with consistency, gives me higher quality management information, enabling me to make informed strategic decisions.

If my team already use Jira, this will be phased out and I will be advised on how my staff should manage existing requests.

My team and I will be sent log in details and directed to online training so I will need to give my staff time to complete this (45 mins for PPs and 90 mins for Case Admin). For support, I can contact the technical support team or my region’s Super User. Once my region is using JitBit successfully, it is intended that JitBit will be rolled out nationally across the Probation Service.